Legal information
Privacy Policy
Understand how personal information is handled and the choices that may be available to you.
- Effective date
- 20250103
- Last updated
- Pending legal approval
- Policy owner
- Pending legal approval
- Privacy contact
- support@fintraceintelligence.com
Who is responsible
- Organization
- FinTrace Intelligence
- Address
- Basisweg 10, 1043 AP Amsterdam, Netherlands
- Privacy contact
- support@fintraceintelligence.com
Controller role
FinTrace Intelligence is the data controller for personal information processed through our platform, website, and related services.
Processor role
Where we process personal data on behalf of customers, we act as a data processor in accordance with applicable data processing agreements.
Information we process
We process personal information necessary to deliver blockchain intelligence services, maintain platform security, and comply with legal obligations. Categories of information include:
Account information
Name, email address, organizational affiliation, and authentication credentials provided during registration and account maintenance
Usage data
Interaction logs, query history, and feature access patterns related to platform use
Technical data
IP addresses, device identifiers, browser type, and system logs generated through platform access
Communications
Correspondence with support, sales inquiries, and feedback submissions
Investigation data
Where customers upload case-related information for analysis, we process such data in accordance with applicable data processing agreements
Purposes of processing
| Processing purpose | Legal basis |
|---|---|
| Service delivery | Performance of contract — to provide blockchain intelligence tools and API access as agreed |
| Security and fraud prevention | Legitimate interest — to protect platform integrity and prevent unauthorized access |
| Legal compliance | Legal obligation — to comply with applicable laws, regulations, and lawful requests |
| Product improvement | Legitimate interest — to analyze usage patterns and enhance platform functionality |
| Customer communication | Legitimate interest or consent — to respond to inquiries and provide service-related updates |
Retention periods
Personal information is retained for the duration necessary to fulfill the purposes outlined above, subject to legal and contractual requirements:
Account information
Account information is retained while the account is active and for a period thereafter to address legal claims or regulatory inquiries
Usage and technical logs
Usage and technical logs are retained according to internal security and operational requirements
Customer investigation data
Investigation data uploaded by customers is retained per the terms of applicable data processing agreements and customer deletion requests
Your choices
Depending on your jurisdiction and applicable law, you may have rights regarding your personal information:
Rights may depend on your jurisdiction and applicable law.
Access
Request confirmation of whether we process your personal information and obtain a copy
Contact: support@fintraceintelligence.com
Correction
Request correction of inaccurate or incomplete personal information
Contact: support@fintraceintelligence.com
Deletion
Request deletion of personal information, subject to legal and contractual retention requirements
Contact: support@fintraceintelligence.com
Restriction
Request restriction of processing in specific circumstances
Contact: support@fintraceintelligence.com
Objection
Object to processing based on legitimate interests
Contact: support@fintraceintelligence.com
Portability
Request transfer of personal information to another controller where technically feasible
Contact: support@fintraceintelligence.com
Requesting a privacy action
- Contact the privacy team
- Identify the relevant account or request
- Provide sufficient information for verification
- The request is reviewed under applicable law
- A response is provided within the timeframe required by applicable law
To exercise these rights, contact support@fintraceintelligence.com with sufficient detail to identify your account and the specific request. We will respond within the timeframe required by applicable law.
Marketing communications
Where we send promotional communications, you may opt out using the unsubscribe mechanism provided in such communications or by contacting us directly.
Direct contact: support@fintraceintelligence.com
Contact and updates
Privacy questions
Questions about this policy can be sent to support@fintraceintelligence.com.
Policy updates
This privacy policy may be updated to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through platform notifications or direct communication where appropriate. The effective date at the top of this policy indicates the last revision.
Complaints
If you have concerns about our handling of personal information that we do not resolve satisfactorily, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. For residents in the Netherlands, the competent authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).